According to branding expert David Aaker, companies should not just communicate the products and/or services' functional purpose. They should also define and communicate a higher purpose with their business. By a "higher purpose," Aaker means the consumer's emotional and social benefits from shopping with you rather than with your competitor.
For example, if you sell interior, the functional purpose of your products will be to: "decorate the consumer's home." Maybe you only sell sustainable interiors and pack your customers' goods in paper bags rather than plastic bags, then the higher purpose of your business will be, for example, to "make the world greener."
Today, the consumer is presented with endless choices, which has created a massive competition among retailers. Customer loyalty exists to a much lesser extent than before. If you do not offer your customers a fair price or a high degree of convenience, e.g., easy and flexible delivery and free returns, they will shop with your competitor instead of you. Unless your business has a higher purpose, and primarily if that higher purpose can be related to the climate.
There is a growing tendency among Danish consumers to be more willing to run their credit card when the purchase is sustainable and climate-friendly. A study from Retail Institute Scandinavia shows that the climate has, to a large extent, become part of the Danes' consciousness - especially among the younger part of consumers. It is important for 74 percent of Danes that the business they shop in has a sustainable and ethically correct profile - the same applies to 84 percent of consumers in Generation Z (the youngest part of consumers). In general, Generation Z is overly concerned about social responsibility, sustainability, and that the products they buy are produced under proper conditions. Retail Institute Scandinavia points out that Generation Z consumers are now taking over retail shopping. It can, therefore, be precious to meet the wishes and needs of this target group.
When you need to formulate a higher purpose with your business, it is, of course, an advantage if it can be related to the area in which you operate. It will give the consumer an experience that you can make a difference and that they will make a difference if they shop with you.
Therefore, it is not surprising that several retail chains have chosen to join the fight against food waste. It is an area in which they have significant influence and where their efforts will make a difference.
The organization stopspildafmad defines food waste as food that could have been eaten by humans but is wasted. According to their website, in Denmark, every year, we throw out more than 700,000 tons of food that could have been eaten. The retail trade's share is 163,000 tons, which corresponds to 23% - almost a quarter.
In a large grocery company, food waste cannot be avoided 100 percent, but Salling Group has nevertheless taken up the challenge, and every year many tons of their food waste is cut down. From 2014 to 2019, Salling Group's food waste has gone from a weight of 42,826 tons to 29,481 tons. The strategy for reducing food waste at Salling Group is based on: "openness and ambitious goals." Therefore, in 2017, as the first grocery company, they published the numbers for their food waste. At the same time, they set a goal of halving their food waste by 2030, compared to 2014. This corresponds to a reduction of more than 21,000 tons, and with a preliminary reduction of 13,345 tons over the past five years, Salling Group is on its way.
Salling Group's success in reducing food waste results from several different initiatives in their grocery stores. We have gathered an overview of some of Sallings Group's substantial efforts against food waste.
As for Salling Group, in a large grocery company like Coop, it is also impossible to reduce food waste 100 percent. However, Coop has also been actively involved in the battle against food waste. In particular, Coop focuses on the underlying systems and processes for estimating sales and ordering goods. We have gathered an overview of some of Coop's other concrete efforts against food waste.
It will pay off to define a higher purpose with your business and make sure to communicate it to your potential customers. That way, your business becomes more attractive for the consumer to shop in while helping to make the world a better place. That is a win-win. However, keep in mind that there is a responsibility involved when you commit to a good cause. You cannot brand yourself on being a sustainable business if you offer your customers free plastic bags for their goods when they shop with you and continue to throw usable food directly into the coin container. It will make you seem untrustworthy and may negatively affect your ability to attract and retain customers.
 An app with (per today) 3106 restaurants, cafées, supermarkets, bakerys, etc., which offers the consumer to pick up cheap surplus food after closing time.
 An organization that ensures that surplus food is delivered to the socially disadvantaged.
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Bording Group has over 400 employees, in 7 companies across the Danish, Swedish and Norwegian markets. We are all involved in marketing, technology and consulting in partnership with our customers.
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