Mette Kuhlmann Frandsen

How to respond to the challenges in a complex leasing market

Today there is an abundance of customized solutions and leasing formats, and the customers expect that it’s both easy and transparent – and that they’ll receive an answer of their inquires immediately whether it’s a credit evaluation or a question of when they can get their car.

 

Therefore, manual copying and transportation of papers between departments and employees must be reduced or eliminated. Your employees must be able to access documents easily and make calculations and file a report in a jiffy.

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At the same time your employees must be able to answer questions from customers fast and efficiently and preferably be proactive when answers to questions you know they most likely will ask to give them a great experience.

Download our cheat sheet to get an overview of the most asked questions from  customers which helps to create structure in your communication to provide  better customer service.

In addition, laws are constantly changing, and the leasing area is extended, which again make new and more demands on the processes within leasing companies. This is only a fraction of the array of opportunities, which your lease management system should be able to attend to – and it’s therefore crucial that your supplier is constantly keeping up with the increasingly complex leasing market.

 

Here you can read about how your lease management system should be able to tackle the challenges of the future:

 

1. Credit evaluation on the spot

It must be possible to constantly and, on the spot, make a new credit evaluation by using data from Bisnode and thereby get the financial data from companies or by consulting the debtor register. In doing so you’ll avoid the time-consuming task of having to search the registers yourself and your employees who’ll have to enter the information into their own systems. It’ll also ensure that you’ll easily measure up to the finance company’s credit policy and that you don’t have to double-check each other’s work.

2. Flow of processes – All Inclusive

Your solution must gather all your threads, that way as much data as possible is digitalized and automated. Perhaps you need to get accustomed to the fact that there’re work flows that aren’t managed by yourself, but perhaps must be approved throughout the process. One example of this, is when a business customer returns a car at the end of a contract and a new company agreement on a new car begins. Here the new contract is autogenerated and you only need to accept it after the customer has given acceptance.

 

3. Templates for management of documents

Creation of templates that gathers information, so they become a document, is a great help when it comes to creating new documents. It makes a huge difference for a document-heavy industry as leasing. Imagine that you can save specific paragraphs of agreements in templates and by a quick combination of the parts you get a complete agreement without having to write a single word yourself. Since leasing is put on the same footing as financial institutions, there are high demands on the fact that documents must be in working order and precise. Using templates, documents are generated, which can be shared with customers, supplier or security – without taking away many work hours for the employees.

 

Control communication with your customers

A place to start is to look at your customer communication. They often ask the same questions and need the same information in a certain order. Meeting your customers’ demands for fast and efficient answers, you can provide a great experience when doing business with you. You can even standardize your answers and beat your customers to it by proactively ensuring the productive dialogue.

We’ve created a cheat sheet that gives you’re an overview of the most asked questions from both private and business leasing customers.

Get Cheat Sheet now