Welcome and a short introduction

Why do most businesses fail in creating successful omnichannel?

Many retailers deal with outdated systems that don't support a seamless shopping experience. We'll look into the four reasons most businesses fail in creating successful omnichannel. 

Why choose an omnichannel infrastructure that integrates all touch points?

When implementing an omnichannel setup, it's vital that prices, campaigns, and quantity discounts are managed in one place. This will enable simultaneously price updates across POS, stores, and online simultaneously - a core element when implementing omnichannel.

Discover how Fleggaard and Calle built a successful omnichannel experience with Click and Collect

We'll look into how price management and a webshop with complex underlying logistics enable a seamless Click and Collect experience for Fleggaard and Calle. With a Fleggaard and Calle setup, customers can choose a suitable pick-up time, ensuring that customer orders are ready for pick-up by their cars when they arrive. With this setup, the POS handles the payment at customer pick up.

Q&A and wrap up