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    DIY Industry_hero_1200x200_updated

    Do It Yourself (DIY)

    Made for the weight
    and width of DIY

    DIY retail serves both contractors and casual shoppers. Stores need to balance project-size orders with everyday purchases and keep checkout fast and accurate.
    Staff move between advising customers, handling heavy goods and coordinating pickup or delivery, while keeping service efficient and personal.
    That mix makes DIY one of the most demanding retail formats.

    Leading DIY chains in the Nordics, such as Bauhaus and Jem & Fix, use Fiftytwo’s 52ViKING POS solution for DIY retail.

    Key challenges in DIY

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    Contractors and casual shoppers

    DIY retailers serve very different customer types. Contractors expect quick transactions, bulk ordering and invoicing. Casual shoppers need guidance and simple choices. Balancing both is essential.

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    Trade accounts and pricing

    Professional customers expect contract pricing, invoicing and account history. Casual shoppers rely on loyalty offers and clear prices. Systems must apply the right terms instantly at checkout and online.

     

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    Heavy and bulky items

    Large items require dispatch notes, split deliveries and dedicated pickup flows. Sales, warehouse and transport teams must work closely together to avoid delays.

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    Customized items

    From wood cut to measure to paint tinted in store, customized items must move cleanly through checkout and order handling. Staff need tools that prevent errors and delays. 

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    Safety and compliance

    Hazardous materials call for correct handling, labeling and age checks. Compliance should be built into checkout and logistics, not added on afterwards.

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    Stock visibility and order flows

    Customers and staff expect real-time availability across stores and channels, including Click & Collect orders. Missing data delays projects, creates extra handling and costs sales.

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    Fraud and shrink

    High-value goods and self-service areas raise risk. Retailers need controls that protect margins without interrupting the customer flow.

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    DIY in the city 

    City formats add new demands. Less space, smaller assortments and click and collect require flexible POS, tight stock control and unified pricing.

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    What does it take to be successful in DIY?

    DIY stores handle everything from paint and timber to custom orders and large deliveries. Barcodes are not always easy to scan, so many stores use categorized PLU buttons that let staff sell items quickly without heavy lifting.

    Many retailers also connect cross-store stock lookups and eCommerce sites directly to the POS. This lets staff guide customers to alternatives or pickup locations when items are out of stock. It saves time and keeps projects moving.

    Customized products add another layer of complexity. POS systems must support sales by length or weight and make it easy to reorder items made to customer specifications, for example a specific paint tint or a cut-to-measure plank.

    To succeed in DIY, retailers need systems that handle these tasks reliably. Success comes from giving staff the right tools to keep projects on track, customers informed and every transaction accurate.

    Fiftytwo meets the needs of the DIY industry

    Fiftytwo’s 52ViKING POS helps DIY retailers manage the complexity of daily operations. It connects checkout, logistics, pricing and trade accounts across systems, giving staff the overview and flexibility needed in both large-format and city stores.

    Unified commerce made simple

    Connect POS, online, loyalty and trade accounts in one setup. Prices and product data update in real-time across channels. A contractor can order online and pick up in-store. A casual shopper sees the same campaign at checkout. Click and collect orders are processed with the same precision as in-store sales, ensuring consistency across every touchpoint. One connected platform supports both customer types without extra work for staff.

    Advanced pricing and trade accounts

     B2B is core to DIY. 52ViKING applies contract pricing, invoicing rules, loyalty rewards and discounts directly in POS. Whether a contractor buys under a framework agreement or a weekend shopper uses points, the right terms appear instantly. Integration with price engines or ERP systems keeps supplier agreements and trade terms aligned, reducing manual handling and disputes. 

    Handling heavy and bulky goods

    DIY stores handle pallets of cement, timber and large machinery. 52ViKING ties checkout to warehouse and logistics so staff can issue dispatch notes, register split deliveries and schedule pickup right from the sale. MPOS is ideal in areas such as drive-ins or timber yards, where staff can check, confirm, or hand over items without leaving the customer waiting. It can also be used to receive large deliveries and verify orders upon arrival.

    Customized orders made easy

     Cut-to-measure timber, tinted paint and made-to-order parts are everyday tasks. 52ViKING links order entry, production and payment in one flow. Staff record requirements once, and the correct information reaches the workshop. Fewer mistakes. Orders delivered as promised. 

    Compliance built into checkout

    Some products require documentation or age checks. 52ViKING guides staff through the steps and prints safety data sheets when needed. Compliance happens during the sale, not after it.

    Real-time stock visibility

     Contractors plan around timing. 52ViKING shows availability across stores and online, including alternatives and next-best options. Projects stay on schedule and customers leave with a plan, even when a product is out of stock locally. 

    Fraud detection and prevention

    High-value categories and unattended lanes need control. 52ViKING supports approvals, refund limits and restricted items, and integrates with monitoring partners for alerts where relevant. Margins are protected without slowing checkout.

    Adapting to urban formats

    Compact city stores need smaller checkout footprints and fast service. 52ViKING supports click and collect, mobile POS and consistent pricing with big-box stores. You run urban formats on the same platform as your warehouses. 

    Retailers benefiting from the Fiftytwo POS solution

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    Bauhaus

    Denmark, Norway, Sweden, Finland, Estonia, Iceland, Germany

    Read customer case
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    jem & fix

    Denmark, Norway, Sweden

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    Flügger

    Denmark, Sweden, Norway, Iceland, Poland

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    Simplify your retail operations

    See how Fiftytwo’s 52ViKING POS connects sales channels, keeps prices consistent and makes daily work easier for staff. Run large-format and city DIY stores on the same platform.

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    Søren Brammer Riis
    QUESTIONS?
     

    Let me help you!

    My name is Søren Brammer Riis and I am the CCO of Fiftytwo.
    Reach out to me and I will make sure to answer your questions
    or guide you in the right direction.
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