The challenge
Finding a reliable POS system for convenience stores
OK Plus had long relied on a self-developed DOS-based POS system that became unstable as more features were added. A later attempt to base the POS on an ERP system also fell short, as key knowledge disappeared during staff changes.
For a chain with busy franchisees, reliable IT is a business-critical necessity. OK Plus needed a proven POS solution for convenience retail that could guarantee uptime, support a full chain setup, and give franchisees flexibility within a defined framework.
“Our requirements for a POS system are uptime, reliability, that it is intuitive, and that it is easy for new employees to get started with.”
– Klaus Bølle, IT Manager, OK Plus
The solution
Fiftytwo’s 52ViKING POS for franchise convenience retail
After a thorough evaluation, OK Plus chose Fiftytwo and the 52ViKING POS solution.
“We chose Fiftytwo because from day one at our very first meeting with them, we sensed their competence and industry knowledge. They have many customers like us, so we were confident that we would get a good, solid system.”
– Klaus Bølle, IT Manager, OK Plus
The solution was tailored to the franchise setup, featuring customized menus and layouts that support the way OK Plus retailers operate. It integrates with third-party systems such as Safepay, payment terminals, and the accounting platform e-conomic, highlighting its strength as an integrated POS system for convenience retail.
Implementation was completed in just three months across all 70 stores, an unusually fast chain-wide rollout for a nationwide convenience chain. The rollout succeeded through close cooperation. OK Plus brought a strong internal team and the trust of their stores, while Fiftytwo contributed with project leadership and the right specialists to ensure a smooth process.
“Rolling out 52ViKING in 70 stores in only three months is not something you see every day in convenience retail. It worked because OK Plus were decisive, and we brought a dedicated team and clear priorities.”
– Mikael Haugaard Bakkendorf Hansen, Senior Sales Executive, Fiftytwo
The results
Reliable performance across 70 stores
With the new convenience store POS system, OK Plus sees very little need for support, providing franchisees with a stable foundation and the freedom to focus on serving customers.
“It simply must work, and it does.”
– Klaus Bølle, IT Manager, OK Plus
The intuitive POS interface makes it easy to onboard new employees and ensures fast and reliable service in every store. Integration with third-party systems has been straightforward, and the hotline remains almost untouched thanks to the solution’s reliability. Importantly, the stability achieved today builds on the unusually fast POS rollout that defined the partnership.
“We experience no downtime with the solution. Our hotline is not overloaded, as the system is reliable.”
– Klaus Bølle, IT Manager, OK Plus
The collaboration
A long-term POS partnership since 2017
OK Plus has been a customer since 2017, and the partnership has only grown stronger. Fiftytwo not only delivered the POS system but also helped OK Plus migrate to e-conomic accounting, underlining their role as a partner who can handle mission-critical integrations and ensure stability across systems.
“The collaboration with Fiftytwo has been at a high professional and technical level. It has been so good that we have chosen to continue with them on future solutions.”
– Klaus Bølle, IT Manager, OK Plus
Looking ahead
Future POS innovations in convenience retail
Building on more than eight years of partnership, OK Plus continues to see Fiftytwo as a long-term partner in developing new digital initiatives for convenience retail POS. Together, they are preparing for technologies such as mobile POS, electronic shelf labels, and lighter self-service setups, all with the same goal of maintaining reliable operations and making everyday work easier for franchisees.
“We have great expectations for the future, and we know it will be exciting to continue in collaboration with Fiftytwo.”
– Klaus Bølle, IT Manager, OK Plus
